Payment Policy

Payment Policy

At Zenvastra, we aim to provide our customers with a safe, secure, and convenient shopping experience. This Payment Policy explains the payment options and important information related to payments made on our website.

Accepted Payment Methods

Zenvastra may accept payments through the payment methods displayed during checkout, which may include:

  • UPI

  • Credit Cards

  • Debit Cards

  • Net Banking

  • Mobile Wallets

  • Other payment methods supported by our payment partners

The availability of a particular payment method may vary depending on your location, order value, and the payment service provider.

Secure Payments

We take payment security seriously. Online payments are processed through secure third-party payment gateway providers.

Zenvastra does not directly store your complete card, UPI PIN, CVV, or banking credentials on our website.

Never share your OTP, UPI PIN, CVV, or banking password with anyone claiming to represent Zenvastra.

Payment Confirmation

After a successful payment, you should receive an order confirmation through the contact details provided during checkout.

An order is considered successfully placed only after the payment/order has been confirmed by our system.

Payment Failed but Amount Deducted

In some cases, your bank or payment provider may debit the amount even though the transaction appears unsuccessful.

If this happens, the amount is generally reversed automatically by the relevant bank or payment provider according to their processing timelines.

If the payment is successfully received by us but your order is not generated, please contact Zenvastra Customer Support with:

  • Your name

  • Registered email address or mobile number

  • Transaction/reference ID

  • Amount paid

  • Date of transaction

  • Screenshot of the transaction, if available

Please do not share your OTP, CVV, UPI PIN, or complete card details with us.

Duplicate Payment

If you are charged more than once for the same order and we confirm that Zenvastra has received a duplicate payment, the additional eligible amount will be refunded to the applicable payment method.

Processing and credit timelines may vary depending on your bank or payment provider.

Pricing & Taxes

All product prices displayed on our website are shown in the applicable currency.

Any applicable taxes, shipping charges, discounts, or other charges will be displayed during checkout before you complete your purchase.

Discounts & Promotional Offers

Discount codes, promotional offers, and sale prices are subject to their respective terms and availability.

Unless specifically stated otherwise, multiple discount codes may not be combined on a single order.

Refund of Online Payments

Where a refund is approved under our Return, Refund & Cancellation Policy, the refund will generally be processed back through the applicable payment method or another legally permitted method.

The time required for the refunded amount to appear in your account may depend on your bank, card issuer, UPI provider, or payment gateway.

Payment Verification

For security and fraud-prevention purposes, certain transactions may require additional verification.

Zenvastra reserves the right to place an order on hold or cancel an order where a payment cannot be verified or where suspicious or unauthorized activity is reasonably detected.

Need Help?

For payment-related assistance, please contact

 

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