Privacy Policy

At Zenvastra, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains what information we may collect when you visit our website, place an order, contact us, or otherwise interact with Zenvastra, and how that information may be used and shared.

1. Information We Collect

Depending on how you use our website, we may collect information such as:

• Full name

• Email address

• Mobile number

• Billing and shipping address

• Order and purchase information

• Payment-related transaction information

• IP address

• Browser and device information

• Website activity and interactions

• Customer support communications

• Marketing preferences

• Information you voluntarily provide to us

2. Payment Information

Payments may be processed through third-party payment service providers.

Zenvastra does not directly store sensitive authentication information such as your complete card details, CVV, UPI PIN, OTP, or banking password.

Payment providers may process information necessary to authorize and complete your transaction according to their own privacy and security practices.

3. How We Use Your Information

We may use personal information where appropriate to:

• Process and fulfil orders

• Deliver products

• Process payments and refunds

• Send order and shipping updates

• Provide customer support

• Manage returns and exchanges

• Detect and prevent fraud or misuse

• Maintain and improve our website

• Understand website performance and customer interactions

• Comply with applicable legal obligations

• Send promotional communications where permitted

4. Shopify

Our online store is powered by Shopify.

Shopify may process certain information as part of providing the technology and services necessary to operate our online store.

The handling of information by Shopify is also subject to Shopify's applicable privacy practices.

5. Cookies & Similar Technologies

Our website may use cookies and similar technologies to operate essential website functionality and improve your shopping experience.

These technologies may be used for purposes such as:

• Remembering cart selections

• Maintaining website functionality

• Understanding website traffic

• Measuring website performance

• Remembering preferences

• Preventing fraud

• Measuring advertising effectiveness

Where required by applicable law, we will provide appropriate choices or obtain consent for non-essential cookies.

6. Analytics & Advertising

We may use analytics, advertising, and marketing services to understand how customers interact with our website and to measure or improve advertising campaigns.

Depending on our store configuration, these may include services provided by platforms such as Google, Meta, Shopify, or other technology providers.

These third parties may process certain device, browser, cookie, or interaction information according to their own privacy practices and applicable law.

7. Marketing Communications

If you subscribe to marketing communications or otherwise provide valid permission, we may send you information about:

• New arrivals

• Sales

• Special offers

• Discount codes

• Product recommendations

• Other Zenvastra updates

You can unsubscribe from promotional emails using the unsubscribe option provided in those messages.

For other marketing channels, you may use the applicable opt-out method or contact us.

8. Sharing of Personal Information

We do not sell your personal information for money.

We may share information with service providers where reasonably necessary to operate our business, including:

• Shopify and e-commerce technology providers

• Payment processors

• Shipping and courier partners

• Customer support providers

• Analytics providers

• Advertising and marketing providers

• Fraud prevention and security providers

• Professional advisers

• Government or regulatory authorities where legally required

These parties may receive only the information reasonably necessary for the relevant service or purpose.

9. Shipping Partners

To deliver your order, relevant information such as your name, delivery address, mobile number, and order details may be provided to courier or logistics partners.

This information is used to facilitate shipping, delivery, tracking, and related customer communication.

10. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no website, electronic transmission, or storage system can guarantee absolute security.

Customers should also protect their account credentials and never share OTPs, UPI PINs, CVVs, or passwords with anyone.

11. Data Retention

We may retain personal information for as long as reasonably necessary for purposes such as:

• Processing and maintaining order records

• Customer service

• Accounting and taxation

• Fraud prevention

• Dispute resolution

• Compliance with applicable legal obligations

Information that is no longer required may be deleted, anonymized, or otherwise handled according to applicable requirements.

12. Your Privacy Rights

Depending on applicable law and your circumstances, you may have rights relating to your personal information, such as requesting access, correction, deletion, or withdrawal of certain permissions.

To make a privacy-related request, contact us using the details provided below.

We may need to verify your identity before completing certain requests.

13. Children's Privacy

Our website and products are not intended to knowingly collect personal information directly from children where parental or guardian consent is legally required.

If you believe a child has provided personal information improperly, please contact us.

14. Third-Party Links

Our website may contain links to third-party websites or services.

Zenvastra is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or applicable requirements.

The latest version will be published on this page with an updated revision date.

16. Contact Us

For privacy-related questions or requests, please contact

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