Return, Refund & Cancellation Policy

At Zenvastra, we want you to have a smooth and satisfying shopping experience. If something is not right with your order, this policy explains the conditions for returns, exchanges, refunds, and cancellations.

Return Eligibility

Eligible products may be returned within [7 days] from the date of delivery, subject to the conditions below.

To be eligible for a return:

• The product must be unused, unworn, unwashed, and undamaged.

• All original tags, labels, packaging, and accessories must be intact.

• The product must not have stains, perfume, deodorant, makeup, or other signs of use.

• You must provide your Order ID and, where requested, proof of purchase.

• The return request must be submitted within the applicable return period.

Products that do not meet these conditions may not be accepted for return.

Size or Fit Issues

If your clothing item does not fit correctly, you may request a size exchange, subject to product availability and our eligibility conditions.

If the requested replacement size is unavailable, we may offer another available resolution according to this policy.

Wrong Product Received

If you receive a product different from what you ordered, please contact us within [48 hours] of delivery.

Please provide:

• Order ID

• Clear photos of the product received

• Photos of the product packaging and label

After verification, we will provide an appropriate replacement, return, or refund solution.

Damaged or Defective Product

If your product arrives damaged or has a manufacturing defect, please contact Zenvastra within [48 hours] of delivery.

We recommend recording an unboxing video and taking clear photographs when opening your parcel, especially if the outer packaging appears damaged or tampered with.

Our team will review the claim and provide an appropriate resolution if the claim is approved.

Non-Returnable Products

For hygiene, safety, or other applicable reasons, certain products may be non-returnable.

These may include:

• Innerwear and lingerie

• Socks and similar hygiene-sensitive products

• Products marked Final Sale or Non-Returnable

• Gift cards

• Customized or personalized products

• Products damaged due to misuse or improper care

• Products without original tags or packaging

• Used, washed, altered, or worn products

Any product-specific return restrictions displayed on the product page will also apply.

Exchange Policy

Eligible products may be exchanged for another available size or eligible variant.

All exchanges are subject to stock availability.

If your requested size or variant is unavailable, our support team will inform you about the available options.

How to Request a Return or Exchange

To request a return or exchange, contact Zenvastra Customer Support and provide:

1. Your Order ID

2. Name and registered contact details

3. Product you wish to return or exchange

4. Reason for the request

5. Photos or video where required

Please do not send a product back without receiving return instructions from our support team.

Return Shipping

Return shipping charges will depend on the reason for the return.

If we confirm that you received an incorrect, damaged, or defective product, Zenvastra will handle the return according to the approved claim.

For customer-requested returns or exchanges, such as size or preference changes, applicable return/re-shipping charges [may apply / will be free — choose your actual store policy before publishing].

Return Inspection

Returned products are inspected after they reach us.

A return or refund may be rejected if the product:

• Has been worn, washed, or used

• Is damaged after delivery due to customer handling

• Has missing tags, accessories, or original packaging

• Does not match the product originally shipped

• Otherwise fails to meet our return conditions

Refund Policy

Once an eligible returned product has been received and approved after inspection, we will initiate the applicable refund.

Approved refunds are generally processed within [5–7 business days].

Depending on your bank or payment provider, additional time may be required for the amount to appear in your account.

Refund Method

For prepaid orders, approved refunds will generally be issued to the original payment method or another legally permitted method where necessary.

For Cash on Delivery orders, if offered, eligible refunds may require the customer to provide appropriate bank/UPI details through our approved refund process.

Never send sensitive information such as OTPs, UPI PINs, CVVs, or banking passwords.

Shipping Charges

Original shipping charges, convenience fees, or other non-product charges may be non-refundable unless the return results from an error attributable to Zenvastra or otherwise required by applicable law.

Any applicable deduction will be communicated as part of the return/refund process.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

An order may generally be cancelled only before it has been shipped or handed over to the courier partner.

Once an order has been dispatched, cancellation may no longer be possible. You may then need to follow the applicable return process after delivery.

Cancellation by Zenvastra

In rare circumstances, Zenvastra may cancel an order due to reasons such as:

• Product becoming unavailable

• Payment verification failure

• Incorrect pricing or product information

• Suspected fraudulent or unauthorized transaction

• Delivery restrictions

• Technical or operational issues

If we cancel an eligible prepaid order after receiving payment, the applicable amount will be refunded.

Important Note

Zenvastra reserves the right to review return, exchange, and refund requests to help prevent misuse or fraudulent claims.

Nothing in this policy is intended to limit any rights available to customers under applicable consumer protection laws.

Contact Us

For returns, refunds, exchanges, or cancellations, please contact

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