Shipping Policy

Shipping Policy

Thank you for shopping with Zenvastra. We are committed to delivering your fashion favourites safely and as quickly as possible.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

Order Processing

Once your order is successfully placed, it will be prepared for dispatch.

Orders are generally processed within [1–3 business days] after confirmation.

Orders placed on Sundays, public holidays, or during major sale periods may require additional processing time.

Once your order has been shipped, you may receive tracking information through SMS, email, WhatsApp, or another available communication method.

Estimated Delivery Time

Estimated delivery time is generally:

[3–7 business days] after dispatch.

Delivery times may vary depending on:

  • Your delivery location

  • Courier availability

  • Public holidays

  • Weather conditions

  • High-volume sale periods

  • Other circumstances beyond our reasonable control

The delivery date shown during checkout or order tracking is an estimate and is not guaranteed unless specifically stated otherwise.

Shipping Charges

Any applicable shipping charges will be displayed at checkout before you complete your order.

Zenvastra may also offer Free Shipping on selected products, orders, promotional campaigns, or qualifying order values.

Order Tracking

Once your order has been dispatched, tracking details may be provided to you.

Please allow some time after dispatch for the courier company's tracking system to update.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address, including:

  • Full name

  • House/Flat number

  • Street/Area

  • City

  • State

  • PIN code

  • Active mobile number

If you notice an error in your shipping information, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has been packed or dispatched.

Zenvastra will not be responsible for delivery failures caused by incorrect or incomplete information provided by the customer.

Delayed Delivery

Although we work to deliver orders within the estimated timeframe, delays may occasionally occur because of courier issues, weather, public holidays, operational disruptions, high order volumes, or other circumstances outside our reasonable control.

If your order is significantly delayed, please contact our customer support team with your Order ID.

Failed Delivery Attempts

Our courier partner may contact you before or during delivery.

Please ensure that your registered mobile number is active and that someone is available to receive the package.

If delivery fails after the courier's permitted delivery attempts, the shipment may be returned to us.

Additional shipping charges may apply if the customer requests re-shipment where the failed delivery resulted from an incorrect address, unavailability, refusal to accept the shipment, or another customer-related reason.

Damaged Package

If the outer package appears significantly damaged, tampered with, or opened at the time of delivery, please document its condition with clear photos or a video where possible.

If the product inside is damaged, incorrect, or otherwise eligible for a claim, contact us according to our Return, Refund & Cancellation Policy.

Please keep the original packaging until your issue has been resolved.

Multiple Shipments

Orders containing multiple products may occasionally be shipped separately.

In such cases, you may receive more than one package and separate tracking information.

Undeliverable Orders / Return to Origin (RTO)

A shipment may be returned to Zenvastra if it cannot be delivered because of reasons such as:

  • Incorrect or incomplete address

  • Customer unavailable after permitted delivery attempts

  • Customer refusing the shipment

  • Courier being unable to contact the customer

If an eligible prepaid order is returned to us, any applicable refund will be handled according to our Return, Refund & Cancellation Policy.

International Shipping

[Choose one before publishing:]

Option A: Zenvastra currently ships only within India.

OR

Option B: Zenvastra ships to selected international destinations. International shipping charges, customs duties, import taxes, and delivery timelines may vary by destination and will be handled according to the terms displayed at checkout.

Delete the option that does not apply to your store.

Contact Us

For shipping or delivery assistance, please contact

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