Terms & Conditions

Terms & Conditions

Welcome to Zenvastra. These Terms & Conditions govern your use of our website and your purchase of products from us.

By accessing our website, placing an order, or using any of our services, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

1. About Zenvastra

Zenvastra is an online fashion and clothing store offering apparel and related products through our website.

Throughout these Terms, the words “Zenvastra,” “we,” “us,” and “our” refer to the business operating the Zenvastra online store.

2. Use of Our Website

By using our website, you agree:

  • To provide accurate and complete information.

  • Not to use the website for unlawful or fraudulent purposes.

  • Not to attempt to interfere with the security or operation of the website.

  • Not to copy, reproduce, or misuse website content without authorization.

  • To comply with all applicable laws and regulations.

We reserve the right to restrict or terminate access to our website where misuse, fraud, or other prohibited activity is reasonably suspected.

3. Product Information

We make reasonable efforts to display product descriptions, sizes, colours, images, specifications, and other information accurately.

However, actual colours may appear slightly different depending on your device, screen settings, lighting, and photography.

Minor variations may also occur between products where appropriate due to manufacturing, fabric, printing, or other production processes.

Please review the product description and size information carefully before placing an order.

4. Product Availability

All products are subject to availability.

Adding an item to your cart does not guarantee that it will remain available until your order has been successfully placed and confirmed.

We reserve the right to limit quantities, discontinue products, or cancel unavailable items where necessary.

5. Pricing

Product prices are displayed on our website in the applicable currency.

We may change product prices, offers, or discounts from time to time without prior notice.

The price applicable to your purchase will generally be the price displayed when your order is placed, subject to correction of genuine pricing or technical errors.

6. Orders

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp, or another available communication method.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

  • A product is unavailable.

  • Payment cannot be verified.

  • Incorrect pricing or product information was displayed due to an error.

  • Delivery cannot be completed to the provided address.

  • Fraudulent or unauthorized activity is reasonably suspected.

  • A technical or operational issue prevents fulfilment.

If an eligible prepaid order is cancelled by Zenvastra after payment has been received, the applicable refund will be processed.

7. Payments

Customers must use the payment methods made available during checkout.

Payment processing may be handled by third-party payment service providers.

Zenvastra will never ask you to provide your OTP, UPI PIN, CVV, or banking password through customer support.

For additional information, please refer to our Payment Policy.

8. Shipping & Delivery

Orders will be shipped to the address provided by the customer during checkout.

Customers are responsible for ensuring that their name, address, PIN code, phone number, and other delivery information are accurate.

Estimated delivery dates are estimates and may be affected by courier operations, location, weather, holidays, high order volumes, and other circumstances outside our reasonable control.

Please review our Shipping Policy for more information.

9. Returns, Exchanges & Refunds

Returns, exchanges, cancellations, and refunds are governed by our Return, Refund & Cancellation Policy.

Customers should review that policy before completing a purchase.

Certain products may be non-returnable due to hygiene, customization, final-sale status, or other disclosed reasons.

10. Discounts & Promotional Offers

Promotional codes, discounts, sale prices, and special offers may be subject to additional conditions.

Unless expressly stated otherwise:

  • Offers cannot necessarily be combined.

  • Offers may be limited to selected products or customers.

  • Offers may expire or be withdrawn.

  • Certain products may be excluded.

  • Minimum order requirements may apply.

Zenvastra reserves the right to cancel or reject promotional benefits obtained through misuse, manipulation, or fraudulent activity.

11. Size & Fit

Customers should review the applicable size chart and product information before ordering.

Sizing and fit may vary between different styles, fabrics, or designs.

Where applicable, size-related exchanges will be handled according to our Return, Refund & Cancellation Policy.

12. Intellectual Property

Unless otherwise stated, the Zenvastra name, branding, logos, website design, graphics, photographs, text, product descriptions, and other original website content are owned by or licensed to Zenvastra.

You may not reproduce, distribute, modify, commercially exploit, or use protected content without appropriate permission.

13. Third-Party Services

Our website may use third-party services such as:

  • Shopify

  • Payment gateways

  • Courier and logistics providers

  • Analytics services

  • Marketing platforms

  • Other technology providers

Your use of certain third-party services may also be subject to their respective terms and privacy practices.

14. User Reviews & Content

If customers submit reviews, photographs, comments, feedback, or other content, they must not submit unlawful, abusive, misleading, infringing, or fraudulent material.

We may moderate or remove content where reasonably necessary.

15. Prohibited Activities

You must not use our website to:

  • Commit fraud or other unlawful activities.

  • Attempt unauthorized access to our systems.

  • Introduce viruses, malware, or harmful code.

  • Scrape or misuse website data in violation of applicable law.

  • Impersonate another person.

  • Submit false information.

  • Abuse promotional offers or payment systems.

  • Violate intellectual property rights.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Zenvastra will not be liable for indirect, incidental, or consequential losses arising solely from the use or inability to use our website or services.

Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or limited.

17. Privacy

Your personal information will be handled according to our Privacy Policy and applicable law.

By using our website, you acknowledge that certain information may be processed as necessary to provide our services, fulfil orders, process payments, prevent fraud, and support customers.

18. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will be published on this page along with the updated effective or revision date.

Continued use of the website after an update will be subject to the updated Terms to the extent permitted by applicable law.

19. Governing Law

These Terms & Conditions will be governed by the applicable laws of India, subject to any mandatory consumer protection rights and jurisdiction requirements that apply.

20. Contact Us

For questions regarding these Terms & Conditions, please contact

 

© 2026 Zenvastra. All Rights Reserved.